Shipping Policy

Last updated: September 18, 2026

Thank you for shopping with Kigova! We’re committed to getting your orders to you as smoothly and efficiently as possible. Please review our shipping information below before placing your order.

1. Order Processing

We aim to process orders within 1–3 business days after payment is confirmed.

Processing times may vary depending on product availability, order volume, and fulfillment requirements. Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping & Delivery Times

Delivery times vary depending on your location, the product ordered, and the shipping method available.

Estimated delivery times may be provided during checkout or in your shipping confirmation.

Please note that delivery estimates are not guaranteed. Shipping may take longer due to customs inspections, carrier delays, severe weather, public holidays, or other circumstances outside our control.

Order processing time and shipping time are separate.

3. Shipping Costs

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Costs may vary based on your delivery address, the items in your order, and the available shipping methods.

Any free shipping promotions will be clearly indicated when applicable.

4. International Shipping

Kigova may ship products from different fulfillment locations, including international warehouses.

International orders may be subject to customs inspections, import duties, or local taxes. If these charges are not included in your checkout total, you may be required to pay them upon delivery, where applicable.

Available shipping destinations are determined at checkout.

5. Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for the carrier to update the tracking information after shipment.

If you have not received tracking information or need assistance locating your order, please contact us through our Contact Us page.

6. Multiple Shipments

If your order contains multiple products, they may be shipped separately from different fulfillment locations.

You may receive multiple packages and tracking numbers. Separate shipments may also arrive on different dates.

7. Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to update your shipping details before your order is dispatched.

Once an order has shipped, address changes may no longer be possible.

8. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery period, please contact us through our Contact Us page.

We will work with our shipping partners to investigate the issue and determine an appropriate resolution.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us so we can assist you.

9. Contact Us

If you have any questions about shipping, delivery times, or your order status, please reach out through the Contact Us page on our website.

Email: support@kigova.com